rv999's Privacy Policy

This Privacy Policy ("Policy") describes in detail how your personal information is collected, used, stored, and protected when you use the rv999 platform. By registering or using an account on this platform, you are considered to have agreed to all the terms of this Policy. We ask that you read this Policy in full.

rv999 is committed to creating a safe online gaming environment for players in Bangladesh. Your personal information is invaluable to us, and we do not sell or misuse it with third parties.

We collect various types of information to ensure a smooth experience on the rv999 platform and to provide our services. These are described in detail below:

1.1 Information You Provide Directly

When you create an account on rv999, make financial transactions, or contact our customer service, the information you provide yourself includes:

• Full name and national ID or passport number
• Date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay or bank transfer account details)
• Copies of documents for identity verification

1.2 Automatically Collected Information

When you browse or use our website, our system automatically collects certain technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Page visits, session duration, and click patterns
• Referral URL and navigation history
• Cookies and similar tracking information

1.3 Transaction-Related Information

To ensure the security of every financial transaction and to prevent fraud, we store records of deposits and withdrawals, betting history, win/loss records, and bonus usage information.

rv999 uses collected information only for specific and legitimate purposes. The main reasons your information is used are described below:

2.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (deposits from ৳300 and withdrawals from ৳500)
• Applying bonuses and promotional offers
• Tracking VIP program progress
• Technical improvements to the platform and bug fixes

2.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security and detecting suspicious activity
• Verifying age (service provided only to those aged 21 or above)
• Enforcing responsible gaming policies

2.3 Communication & Support

• Providing customer service via 24/7 live chat and email
• Sending important account-related notifications
• Sending transaction confirmations and receipts
• Informing you about relevant offers with your consent

2.4 Analytics & Research

We analyze aggregated and anonymized data to improve the quality of our services. No individual's identity is revealed in this analysis.

rv999 never sells your personal information to third parties. However, information may be shared in the limited circumstances described below:

3.1 Service Provider Partners

We work with certain technology and payment processing partners to operate our platform. These partners receive information only for their designated services and are bound by strict confidentiality agreements.

• Payment processing services (bKash, Nagad, Rocket, Upay gateways)
• Identity verification service providers
• Technology infrastructure and cloud service providers
• Game software providers (anonymized gaming data only)

3.2 Legal Obligations

In response to a valid request from law enforcement authorities, a court order, or any other legal obligation, we may provide the necessary information. In such cases, only the minimum required information is provided.

3.3 Business Transfers

If for any reason there is a change in the ownership or management of rv999, the collected information may also be part of that transfer. However, all terms of this Privacy Policy will continue to apply in such cases.

3.4 What We Never Do

• Sell your information to advertisers
• Share information for marketing purposes without your consent
• Share personal details with unrelated third parties
• Sell user behavioral data for financial gain

The rv999 website uses cookies and similar technologies to improve your browsing experience and ensure platform performance.

4.1 Types of Cookies

4.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Keep in mind that disabling certain cookies may limit some features of rv999.

rv999 uses industry-standard security technology to protect your personal and financial information. Our security framework is as follows:

5.1 Technical Security Measures

• SSL/TLS Encryption: All information transmitted between your browser and our servers is protected by industry-standard SSL encryption.
• Data Encryption: Stored sensitive information, especially payment details and passwords, is kept in encrypted form.
• Firewall & Intrusion Detection: Our systems continuously monitor for potential cyberattacks.
• Access Controls: Only authorized staff can view your information for specific, necessary purposes.
• Regular Security Audits: Regular security assessments are conducted through third-party experts.

5.2 Your Own Security

Platform security is not solely our responsibility. To keep your account secure, we recommend:

• Use a strong and unique password — a mix of letters, numbers, and special characters
• Do not share your login details with anyone
• Always use a safe and trusted internet connection
• If you notice any suspicious activity on your account, notify us immediately
• Always sign out when you are done, especially on shared devices

Although we strive to ensure the highest level of security, transmitting information over the internet is not entirely risk-free. If a security breach occurs, we will notify you promptly.

rv999 retains your information only for as long as necessary or legally required. The retention policy is as follows:

• Active Account: All necessary information is retained while the account remains active.
• Closed Account: Even after an account is closed, certain information may be kept for a specified period as required by legal, regulatory, and financial reporting obligations.
• Transaction Records: Retention of transaction records for a defined period is mandatory in accordance with financial regulatory rules.
• Marketing Information: If you withdraw your consent, marketing-related information will be deleted as quickly as possible.
• Log Files: Technical logs are retained for a specified period for security and technical troubleshooting purposes.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

rv999 respects your rights regarding your information. You have the following rights:

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat. We will respond to your request as quickly as possible.

rv999 is for individuals aged 21 and above only. We never intentionally collect information from minors. Age verification is mandatory at the time of registration.

If we become aware that a user is under 21 years of age, we will immediately close that account and securely delete all collected information.

If you believe a minor is using an account on rv999, please notify us at [email protected]. We will investigate the matter with the utmost seriousness.

rv999 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.

If the changes are significant, we will send a notification to your registered email or within the platform. Continued use of the platform after any changes will be taken to mean that you have agreed to the updated policy.

If you have any objection to the changes or have difficulty understanding them, please do not hesitate to contact us.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the rv999 support team. We provide service in both Bengali and English.

When sending a privacy-related request, please use your registered email address and clearly state your request. This will help us respond quickly and accurately.